Experience Rapid Response with Seamless Recovery

Shield your network swiftly from DDI and ADC outages


Keep your network secure and uninterrupted with the TCPWave Emergency Response Team.

At TCPWave, we understand the criticality of maintaining a robust and uninterrupted network infrastructure. To ensure prompt resolution of Domain Name System, Dynamic Host Configuration Protocol, and IP Address Management (DDI) as well as Application Delivery Controller (ADC) outages, we have established the TCPWave Emergency Response Team (TERT). Our highly skilled and dedicated team is equipped with the expertise and resources to swiftly address and resolve emergencies, minimizing downtime and maximizing operational efficiency.

Enhanced Customer Satisfaction

  • Our ERT provides 24/7 support and swift response to DNS attacks minimize service disruptions, fostering customer satisfaction and highlighting our dedication to customer needs.

Proactive Risk Mitigation

  • Our ERT provides ability to swiftly address DNS attacks helps mitigate potential risks and ensure business continuity.

Cost Savings

  • Our ERT provides support for quick and effective mitigation of DNS attacks preventing financial loss from downtime and data breaches, preserving organizational productivity.

Improved Brand Reputation

  • Our ERT offers reliable emergency services that rapidly mitigate DNS attacks, improve business continuity, customer trust, and market reputation.
Swift Identification and Assessment

When an outage occurs within your DDI or ADC environment, our Emergency Response Team springs into action. We leverage cutting-edge monitoring tools and proactive alerting mechanisms to swiftly identify and assess the nature and extent of the outage. Our team's extensive experience and knowledge enable them to accurately diagnose the root cause of the issue, ensuring a targeted and effective response.

24/7 Availability and Rapid Response

Our Emergency Response Team operates around the clock, ready to respond to emergencies at any time. We understand that every minute counts during an outage, which is why we prioritize rapid response. Once an emergency is reported, our team mobilizes immediately to initiate the resolution process. We have established efficient communication channels and escalation protocols to ensure seamless coordination and collaboration during the response.

Comprehensive Troubleshooting and Remediation

Our Emergency Response Team is equipped with advanced diagnostic tools and methodologies to efficiently troubleshoot DDI and ADC outages. Leveraging their deep understanding of our solutions, they swiftly identify and address the underlying issues causing the outage. Whether it's a DNS configuration error, a DHCP service disruption, or an ADC load balancing issue, our team employs industry best practices and proven methodologies to expedite the remediation process.

Collaboration and Expertise

Resolving DDI and ADC outages often requires collaboration across multiple teams and disciplines. Our Emergency Response Team works closely with your internal IT teams, networking specialists, and other stakeholders to ensure a synchronized and holistic approach to problem-solving. By leveraging their expertise and fostering effective communication, our team ensures that the outage is promptly resolved and the impact on your operations is minimized.

Post-Incident Analysis and Continuous Improvement

After resolving an outage, our Emergency Response Team conducts a thorough post-incident analysis. This analysis helps us identify areas for improvement, fine-tune our response strategies, and implement preventive measures to mitigate the risk of future outages. We believe in continuous improvement and strive to enhance our emergency response capabilities to deliver even greater reliability and resilience.


The TCPWave Emergency Response Team is dedicated to swiftly resolving DDI and ADC outages, minimizing disruption to your network infrastructure. With our 24/7 availability, rapid response, comprehensive troubleshooting, collaboration, and continuous improvement practices, we ensure that your DDI and ADC environments are promptly restored to full operational capacity. Trust TCPWave to provide the expertise and support needed to keep your network running smoothly even during challenging times. Contact us to learn more.