Our professional services

where experts question everything to do things the right way

Our software designers and network engineers possess the skill and talent required to design and build the most advanced and secure core networks in the world. We do not believe in a one size fits all approach. The DNS traffic patterns, which are typically not available, are made available using our professional services. We assist you in identifying the DNS bottlenecks, dropped queries, top talkers, risks, and over/under utilized appliances. Below are some of the several services we provide. 

Global Network Design:  Whether starting from scratch or improving an existing network, TCPWave will custom build your network to fit your needs today, and prepare you for growth and changes in the future. We help you determine your current needs, evaluate your risk potential, and create a design to fit your goals. Contact us to learn how we can leverage the most advanced technology to help improve your infrastructure resulting in a more efficient, secure, and manageable network.

Global Network Audit:  You employ the best IT professionals you can find to help build and manage your network. Now it’s time to get an independent audit to learn how to improve efficiency, while increasing security. Our network developers are skilled at working with your existing infrastructure, and your existing IT staff, to show you ways to make efficient improvements while plugging potential security risks. We help your organization evaluate and quantify the degree of expectable risk; then show you ways to meet your network goals using the latest innovations, all within you budget. We will work directly with your existing IT staff and your existing infrastructure to confirm that your core network is operating exactly the way you hope it is. Additionally, we can evaluate and provide any training needed. By leveraging your existing facilities, we can reduce the cost of improving your infrastructure. No forklift needed.

Global Network Deployment: When growing, upgrading, or changing network elements, TCPWave has the experience, and global reach, to help you efficiently deploy your network. We have the skill required to smoothly install a global network, and the ability to leverage partnerships to reduce deployment costs.


To cover the different requirements for enterprise support, TCPWave offers yearly support contracts labeled Silver, Gold or Platinum. TCPWave support contracts for TWC DNS covers issues related to software installation, maintenance, updates, configuration, logging and troubleshooting. Including, generic DNS questions (DNS resolution, DNS tracing, debugging DNS anomalies) as well as DNSSEC (trust anchor repositories, DNSSEC validation, DNSSEC troubleshooting). TCPWave Inc's Support covers TWC DNS installations on Redhat Linux and Solaris 10. Our list of certified platforms can be found from the product release notes. For various levels of service, please click here